Q: How do I place an order?
2. At the top of the page, you will see your shopping cart history. Click the ‘Shopping Cart’ button.
3. Click ‘Continue Shopping’ to continue add other products into the cart or click ‘Checkout’ to proceed your payment for the products.
4. You will reach a log in page where you need to log in your account using your Username and Password. If you do not have an account created yet, you need to register an account before you proceed your payment.
5. You will need to confirm your shipping address on the ‘Shipping Address’ page and click ‘Next’ button. If you wish to change your delivery address, kindly fill in your new delivery address, and click ‘Continue’ button.
6. From here, you need to select your shipping method then click ‘Next’ button.
7. Next, you will need to choose your payment method then click ‘Next’ button.
8. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.
9. Click ‘Confirm Order’ to complete the order.
10. After checking out,you will receive a confirmation email. It is that simple!
Q: I have signed up to www.jubahsouq.com.my but cannot login with my password. Why ?
One of the possible problems is that your account is not verified. An email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. Alternatively, kindly contact us at email@example.com for technical assistance.
Q: I have a user account with www.jubahsouq.com.my but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link underneath the login section. You will be prompted with a window and please enter your email address (it must be the same email address you registered with jubahsouq.com.my. The password will be sent automatically to the registered email address.
If you are still unable to sign into your account please contact Customer Care.
Contact Customer Care:
Q: I have a user account with www.jubahsouq.com.my, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from www.jubahsouq.com.my without creating an account?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I sign up for the newsletter?
You can sign up for our newsletter by setting up an account. We will send you all the latest trend news, offers and exclusive promotions straight to your inbox. Alternatively, you can sign up for a newsletter here: https://www.jubahsouq.com.my/login
Q: How do I know www.jubahsouq.com.my latest news and promotions other than newsletter?
You can subscribe to our Facebook and Instagram to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Facebook Page: https://www.facebook.com/jubahsouq/
Instagram Page: https://www.instagram.com/jubahsouq/
Q: I can't find a particular product/item I want from www.jubahsouq.com.my online store, what can I do ?
Kindly contact us at firstname.lastname@example.org for further enquiries. We will try our best to assist you or recommend you an alternative.
Q: How do I search for a product?
Searching for a product is so easy! If you have an idea of what you are looking for, you can browse through the product categories at the top of the page. Alternatively you can use the search box at the top of the page to find an item you are looking for.
Q: I have ordered something but have previously seen it on your website at a different price.
You may find that our prices change on items throughout the season. This is because, as an online retailer we are able to respond quickly to demand, stock and trends. It is not in our policy to offer refunds on any price difference.
Q: Do you have a shop / outlets?
Yes, our physical boutiques is located at:
1) Jubahsouq Bangi
7-51-01 (Aras G),
Jalan Medan Pusat Bandar 8,
43650 Bandar Baru Bangi,
(Landmark : Butik Siti Khadijah, Hanna Petals)
1) Jubahsouq Busana Mara, KL
Lot 2-2-4, Level 2,
50100 Jalan Tunku Abdul Rahman,
(Landmark : Pertama Complex & Maju Junction)
2) Jubahsouq Shah Alam
13A, Jalan Plumbum R/7R,
40000 Shah Alam,
(Landmark : Subway & Tutti Fruitti)
3) Jubahsouq Kuantan
Lot B, Ground Floor,
Lot No. P.T 32965, Jalan Tun Ismail,
Off Jalan Sekilau,
(Landmark: UTC Kuantan)
4) JubahSouq Terengganu
Lot PT35368, Jalan Austin 3,
Dataran Austin, Wakaf Tembusu,
21200 Kuala Terengganu,
(Landmark: Mydin Mall, GioFabrics)
Alternatively, our brand also can be found at:
1. Modvier Bangsar,
No 7, Jalan Riong,
Off Jalan Bangsar,
GPS Coordinates: 3.1273568,101.6738842
Operation hours: Wednesday to Sunday
From 11.00 am until 8.00 pm
2. Gedung Glam,
1st Floor, 40-01, Jalan Padi Emas ¼,
Bandar Baru Uda, 81200, Johor Bahru,
GPS Coordinates: 1.4925507,103.709224
Operation hours: Daily, from 10.00 am to 8.00 pm
No. 31-G, Jalan Meru Bestari B9, Bandar Meru Raya,
Operation hours: Tuesday to Sunday
10.00 am to 8.00 pm
Q: What are your opening times?
Our physical boutique is open daily from 10.00 am until 8.00 pm.
Our Customer Care team / Online Sale team are here to help during the following hours:
10.00 am until 7.00 pm
Monday to Sunday (Daily)
Q: Can I place my order over the phone?
Unfortunately, we are not currently offering this service, but may do so in the future.
Q: Do you have size guides/care instructions?
We aim to ensure our size guides are correct as we always want you to receive properly fitting items. On each item page we aim to provide a detailed size guide and care instructions for the item to help you choose the right size for you and keep your item in great condition.
Q: Can you give me more information on your products?
Each item page will have useful information including a detailed description, sizing, and care instructions to help you to make the right purchase decision. If you feel there is anything else you would like to know about any of our products, please let us know and we will try to include it in future.
Q: I have seen a product but it is not in stock in my size?
If you would like to purchase a product which is no longer in stock you can contact our Customer Care team. They will be able to tell you if the item will be coming back into stock. Occasionally we are unable to restock our items and the stock onsite changes daily, we suggest checking the site regularly.
Contact Customer Care:
Q: What happens if an item on my order is not available?
Occasionally we may get things wrong, if any part of your order is wrong item or something is missing from your order, please contact our Customer Care team. They will look into the problem and solve it as quickly as possible. If an item is not in stock when your order is being processed you will not be charged for this item. Contact Customer Care: Email: email@example.com
Q: How do I pay for my order?
We accept any payment metohds listed below. We use eGHL, encryption technology to store and safely transmit your personal and credit card information through our systems.
Q: When do you charge my credit/debit card?
Your card will be authorised once you placed your order. Proof of payment will be send to you within 24 hours after we verified your order.Your order will be processed to our warehouse for shipment.
Q: Can I amend or cancel my order?
If you have chosen standard delivery you may be able to cancel your order before it is despatched. Please contact our Customer Care department immediately on firstname.lastname@example.org. You have 24 hours to cancel your order and we will issue you with a full refund. Unfortunately, we cannot amend your order once you have submitted it. This includes removing an item from your order, changing the size or the colour of an item, changing your delivery details or your method of payment.
Q: What currencies do you accept?
Currently all transactions on the Jubahsouq website are charged in Malaysia Ringgit (MYR).
Q: Has my order been dispatched?
For domestic shipping, item purchased will be shipped to you within 3 working days from the date item shipped. Tracking number of each consignment will be available for the next 24 hours after consignment received by our logistic partner, Pos Laju Malaysia Berhad. For international shipping, the delivery lead time normally ranges around 7-14 working days from the date your order was shipped.
Q: Who is your logistic partner?
All orders are shipped via Pos Laju Malaysia Berhad.
Q: How do I track my order?
Once your order have been picked up by our logistic partner, tracking codes will be available for the next 24 hours and you can the track the delivery status of your order via the links below:
Q: My order is not here yet, what should I do?
Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, do not worry. Please allow at least 1-14 business days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may receive your purchases at different times.
If you have any concerns, please do not hesitate to contact our Customer Care department at email@example.com from 10.00 am to 7.00 pm daily, 7 days a week.
Q: Do you ship internationally?
Yes, we do. We deliver to over than 100 countries! Please be aware that International parcels may not ship on the same day as ordering due to quantities; please allow 7-14 working days from the day we shipped your parcel to receive your parcel.
Q: I've just confirmed my order; can I add other items to it?
Unfortunately we cannot amend your order once you have submitted it. We are really quick at picking and packing your order and it may have been processed already. If your order has been despatched then you will need to make another order or await delivery to return the items.
Alternatively, you can contact Customer Care:
Q: Has my order been received?
If your order has been received you will receive a confirmation email shortly. If you do not receive a confirmation email please contact our Customer Care team.
As soon as your order is dispatched from our storehouse, you will be sent an email / shipping details to confirm that it's on its way.
Q: I have received an incorrect item in my order
Occasionally we may get things wrong, if any part of your order is wrong item or something is missing from your order, please contact our Customer Care team. They will look into the problem and solve it as quickly as possible.
Contact Customer Care:
Q: An item is missing from my order
If an item appears to be missing from your parcel, firstly check your consignment emails to see if any of your items are due to be arriving separately. We sometimes do this if there is a delay on some of your items. You can also check your delivery note, as this should only state the items that should be in that parcel.
If something is missing from your parcel then please contact our Customer Care team as soon as possible.
Contact Customer Care:
Q: I have received a faulty item
If you think there is a fault with one of your items, please let us know immediately by contacting our Customer Care team. Please include as many details as possible about your problem so we can resolve the issue or get an alternative item delivered to you promptly.
Contact Customer Care:
Q: I haven't received my parcel, what should I do?
If you haven’t received your parcel in the allocatted delivery period, please let us know immediately by contacting our Customer Care team. If your item have been lost via the Pos Laju we may have to wait up to 15 working days for them to locate the item or declare it as lost. Please include your order details to ensure we can track and trace the status of your order.
Contact Customer Care:
Q: I have received my items, but I wish to return the items. What is your returns policy?
1) Payment receipt is required for all return & exchange process.
2) If the return tag is still attached and item is in an unwashed, unaltered and unworn condition,
returns will be accepted if delivered back within:
Returns outside of these timeframes will not be accepted by JubahSouq.
In all fairness, do take note that JubahSouq will be NOT liable for the return shipping fee.
3) Items are one-to-one exchange for same design and color. If the item is out of stock,
you can exchange the same design with different color.
4) If the preferred item is out of stock, you can either alternatively;
5) Refund process may take between 3-5 working days.
6) Any exchange, return or refund from online purchases can only be initiated through emails sent to
If you have received FAULTY/DEFECT item(s),
JUBAHSOUQ should replace the item(s).
*exchange and return policies apply
**subject to stock availability
For more information, kindly visit our Return and Refund Policy via the links below:
Q: I have been refunded the incorrect amount
If you think you have been refunded the incorrect amount please contact our Customer Care team email: firstname.lastname@example.org and we’ll try to resolve this as soon as possible for you.
In some cases you may not have been refunded the full amount. The delivery charge will only be refunded to orders cancelled or if the goods are faulty / in error.
Q: I returned an item and it was incorrectly refunded or replaced
Please contact our Customer Care team Email: email@example.com and we’ll try to resolve this as soon as possible for you.
Q: How do I exchange an existing item?
To exchange a purchase, kindly follow the returns process above. For more information, you may visit to our Returns and Refund Policy via the links below:
However, we will only process a like-for-like exchange for a different size of the item purchased.
On receipt of your item to the storehouse we will then issue the exchange for you within the 7 working day period. In the event that a suitable replacement is not available to be sent out to you, we will issue a refund on that product and let you know via email.
Q: I’ve sent an email to your Customer Care and not had a reply
There may be a number of reasons you’re not receiving emails from us. When you sign up and place an order you will receive a variety of emails which include newsletters, Order and Return Confirmation emails and responses from our Customer Care Team.
Please check your spam filter settings and set Jubahsouq as a trusted contact. Please also check your spam/junk folder for any missing messages.
Contact Customer Care:
We do not currently have a telephone number in operation. All queries should be directed to us via email or the Contact Us section of the Website.