1) Refund is only eligible for defect item purchased within 7 days ONLY. However, we will go through checks to ensure the defect is enough for refund purpose.
2) Payment receipt is required for all return & exchange process.
3) The return/exchange will be accepted if these criterias are met:
Price tag is still attached.
Item is unwashed, unaltered and unworn condition.
Item received within 7 working days from arrival package for local delivery and 14 days from arrival of package for international delivery.
Returns does not meet any one of these criteria given, WILL NOT BE ACCEPTED. In all fairness, kindly take note that Jubahsouq will NOT BE LIABLE for the return shipping fee. It will be borne by the customer.
4) Item is strictly one-to-one exchange basis - same design and colour, If the preferred item is out of stock, you can either alternatively;
Exchange with the same design, different colour,
Exchange with the same value item,
Exchange with the lower value item (no refund for price difference),
Exchange with the higher value item (customer have to pay for the difference in prices)
5) Refund process may take between 7-14 working days.
6) Any exchange, return or refund from online purchases can only be initiated