1) Refund is only eligible for defect item purchased within 7 days ONLY. However, we will go through checks to ensure the defect is enough for refund purpose.
2) Payment receipt is required for all return & exchange process.
3) If the return tag is still attached and item is in an unwashed, unaltered and unworn condition,
returns will be accepted if delivered back within:
Returns outside of these timeframes will not be accepted by JubahSouq.
In all fairness, do take note that JubahSouq will be NOT liable for the return shipping fee.
4) Items are one-to-one exchange for same design and color. If the item is out of stock,
you can exchange the same design with different color.
5) Deposit pre-order item are not refundable.
6) If the preferred item is out of stock, you can either alternatively;
7) Refund process may take between 3-5 working days.
8) Any exchange, return or refund from online purchases can only be initiated through emails sent to
9) Items bought under SALE are not allowed to be exchanged/refund.
If you have received FAULTY/DEFECT item(s),
JUBAHSOUQ should replace the item(s).
*exchange and return policies apply
**subject to stock availability